HI Hotels Imperial Resort - Ultra All Inclusive

Very nice but not much to do

I paid for 4 stars but found services of 3 daisies from ultra all I ended up with a mega light all. Initially, I did not understand why the guests gave 7..8 marks and in the description they put good or ok. we arrived around 1 pm, we parked in front of the hotel and there we met a hotel employee who explained to us how the parking situation is. We have several parking lots, the ones next to them are full but you can park on a place for 2 hours (I couldn't leave the car there any longer) with an extra payment of 50 lei or 10euro and after a place is released we call you to park in the back parking lot, I paid 20 leva per night. when he parked in that spot and saw that it didn't ask for his phone number, the husband realized that it was actually a tip because I didn't move the car at all. the room was not ready, you don't go to lunch, you start with dinner, in the end they gave us the keys, another building without an elevator and when we asked for an explanation they shouted that we paid standard and not luxury, no one helped us with luggage and no directions to the room even though I stayed on the 2nd floor with a childafter us. We went out to dinner.. in one of the restaurants the air was off, the water was hot, there was no bar, they had beer and wine in the machines but they didn't fill them. To my question they answered that they could they come with the drinks from the bar at the reception and they are in a plastic cup, otherwise notthey gave, you only had coffee at breakfast in the restaurant.. the rest at the bars that opened at 11, until then that was what you could find at the restaurant. The food is not diversified but it is rated 8 maximum, 3 kinds of fruit: plums, grapefruit and apples, sometimes rotten watermelon. You couldn't find a lemon orgarlic if you need it.the broken, dirty dishes, I had to put the child's cereal in a bowl with shards, unwashed chipped glasses, sticky tables and chairs. The room is ok in size but stuffy and the bathroom is the size of a telephone booth, everything was stained, bed, carpet, tambourine, towels, linen. beetles and large spiders even dragonflies The air was barely visible. About the internet..it doesn't work and that's it. we had a dinner in the a la carte restaurant, the person at the reception didn't want to give more information.. he said clearly.. Mediterranean or Asian although they have 4, they only had 2 open.. little food and the wine even more worse than the one at the bar. animation 0, on the first day they did not clean the room, after that they only changed the baskets and washed the bathroom. so far we have only been to All inclusive but we have found much better services, more diversified meals. You don't have a grilled chicken to give to the child, just sausages and some minced meat that tastes like socks, borscht tomatoes, 2 types of mezel. Vegetables as well, tomatoes, cucumbers and bell peppers, even somein the mornings they didn't have cucumbers. The sweets were the same thing

What a place the imperial hotel is in Sunny beach Bulgaria, staff are amazing from when you first turn up til the very end, it's clean, it's relaxing, there's loads to do and most importantly you are welcomed here from all the staff. Can't wait to come back!